Empathy Enhancer Worksheet

When someone at work behaves in a way that baffles you, the instinct is to judge the behaviour. The harder and more useful move is to work out what the world looks like from where they stand.

This worksheet does that with an empathy map. You put the other person in the centre and fill in four areas around them, then the pressures they face and what they hope for.

What's inside

• A short reflection: a recent interaction where more empathy would have helped, and what you'd do next time
• The empathy map: think and feel, see, hear, say and do, plus pain points and gains
• Seven steps of guidance for coaches, from introducing the tool to role-play and review
• A worked example: a business owner whose top employee has demanded a large pay rise or will leave

The worked example is the best part. It shows how the same demand reads differently once you've considered what Jamie hears from friends and sees in job adverts.

It is written mainly for coaches to use with clients, and works well before a difficult conversation. Used alone, it is still a sound way to prepare. The limit is that everything on the map is your guess about another person, so test it by asking them, and remember the sheet's own reminder: understanding someone's view is not the same as agreeing with it.

PDF, instant download, and yours to use as often as you like. If it doesn't help, email me within seven days and I'll refund you.